Verification

• Why do I need to verify my account and payment method?
• Virgin Bet compliance
• What documents can I use to verify my date of birth?
• What documents can I use to verify my address?
• How do I submit documents for account verification?
• Biometric Verification

Updating Details

• How do I update my account details?
• My name has changed, how do I update this?
• My date of birth is incorrect, how do I update this?
• How do I update my address?
• My payment method has changed, how do I update this?

Logging in

• I've forgotten my login details
• Why can't I log in?
• Changing your password
• How do I use the Auto Login feature on mobile?
• Having trouble with Touch ID or Fingerprint Login?
• Having trouble with Face ID?

General

• How do I make sure I receive emails from Virgin Bet?
• How do I unsubscribe from marketing emails or update my email preferences?
• Why am I getting messages when I'm not a customer?
• Are Virgin Bet and Virgin Games part of the same company?

Closure

• How can I close my Virgin Bet account?
• How do I reopen my account?
• Why is my account closed?

History

• How do I check my reward history?
• How do I check my betting history?