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Welcome to our Help Centre!
Virgin Bet Help Centre
How do I verify my account?
What documents can I use to verify my bank details?
What documents can I use to verify my address?
What documents can I use to verify my date of birth?
Uploading documents for verification
Virgin Bet compliance
How do I update my account details?
How do I update my address?
My name has changed, how do I update this?
My date of birth is incorrect, how do I update this?
My payment method has changed, how do I update this?
I've forgotten my login details
Why can't I log in?
Changing your password
My Touch ID/fingerprint isn't working
How to add Virgin Bet to your address book
How do I unsubscribe from marketing content?
Why am I getting messages when I'm not a customer?
Virgin Bet/Virgin Games split
How do I close my account?
Why is my account closed?
How do I reopen my account?
How do I check my reward history?
How do I check my betting history?