My name has changed, how do I update this? For security purposes, you are unable to change the account holder’s name. In order to update the name to reflect a change of name via Deed Poll, Marriage or other legal process. You will need to submit the relevant documentation along with a copy of your ID to our KYC team, by reaching out to them at id@virginbet.com. Once received, we’ll review the documents, updated your account name and get back to you within 24 hours. For details on how to send documents to us, click here. If you need any further assistance, please see our contact details here. Related articles How do I submit documents for account verification? How do I update my address? How can I close my Virgin Bet account? Virgin Bet FIVES How long will my card details be stored?