My name has changed, how do I update this? My name has changed, how do I update this? For security purposes, name changes can’t be updated by an account holder. If you’ve recently married, changed your name by deed poll or via other legal procedures, we’ll need to verify and update your details by seeing proof of the change. For details on how to send documents to us, click here. Related articles Uploading documents for verification Contact us My date of birth is incorrect, how do I update this? How do I update my address? My payment method has changed, how do I update this?