My name has changed, how do I update this? My name has changed, how do I update this? For security purposes, name changes can’t be updated by an account holder. If you’ve recently married, changed your name by deed poll or via other legal procedures, we’ll need to verify and update your details by seeing proof of the change. For details on how to send documents to us, click here. Related articles Uploading documents for verification Virgin Bet FIVES How do I update my address? How do I close my account? How long will card details be stored?