For security reasons, we don’t save customer passwords. But don’t worry, it’s nice and simple to reset your password should you go blank.

You can request a new one by clicking ‘Forgotten details?’ and doing the following:

• Enter your email address and date of birth, then click ‘Continue’.
• After doing so, check the email account registered to your Virgin Bet account for our email containing your temporary code. 
• On the site, click 'Enter temporary code'. Fill in the form using the temporary code and set a new password that meets the requirements. 
• You can now log in using your new credentials as normal

If you’re resetting your password and get an error on the first page, check the details entered are correct.

Should you enter your login details incorrectly three times, your account will be locked for 20 minutes. If you still encounter problems after trying again, please contact us for assistance.

If you’ve forgotten your username or email address associated with your account, please click here to see our contact details for further assistance.  Your username will also usually be shown on emails received from ourselves in a grey header.