For security reasons, we don’t save customer passwords. But don’t worry, it’s nice and simple to reset your password should you go blank.

You can request a new one by clicking ‘Forgotten details?’ and doing the following:

• Enter your email address and date of birth, then click ‘Continue’.
• After doing so, check the email account registered to your Virgin Bet account for our email containing your temporary code.
• On the site, click 'Enter temporary code'. Fill in the form using the temporary code and set a new password that meets the requirements.
• You can now log in using your new credentials as normal

If you’re resetting your password and get an error on the first page, check the details entered are correct.

Should you enter your login details incorrectly three times, your account will be locked for 20 minutes. If you still encounter problems after trying again, please reach out for assistance.

If you’ve forgotten your username or email address associated with your account, please email full details of your query to support@virginbet.com. You can also use our live chat service by clicking chat from the bottom of the page.

❗ Check your emails: Your username will also usually be shown on emails received from ourselves in a grey header at the top.

Can I change my username?

There is no way to change your username. It cannot be updated, edited, or changed.