Why is my account closed? If your account has been closed unexpectedly, please check whether you’ve received an email from us concerning your account details. In most situations, we’ll have contacted you to explain why your account is closed. Verification As a licensed operator of real-money games we need to make sure the details on your account are correct, in accordance with know your customer (KYC) regulations. If these initial checks have failed, your account may be suspended. Please see our FAQs page and T&Cs for details of what may be required to verify your account. Responsible gaming If you’ve had an account closed due to responsible gaming or self-exclusion, any new accounts created may automatically be suspended. Changes from September 26th 2019 If you self-exclude, you are excluded from all sites operated by companies within LiveScore Group Plc. Therefore, if you self-exclude after September 26th, 2019 your self-exclusion will not include any venture now held under the Gamesys Group PLC ownership. If you need any further assistance, please see our contact details here. Related articles Contact us How do I reopen my account? Why can't I log in? How do I close my account? Virgin Bet FIVES