Your account may be temporarily closed if we need further documentation as part of Enhanced Due Diligence (EDD) or regulatory requirements. Once the necessary documents are provided and verified, your account may be reopened.

Customers are only permitted to have one account with Virgin Bet. Any additional accounts created will be closed as duplicates. 
If you believe your account was closed in error, please contact our support team for assistance.

If your account was closed due to self-exclusion or any other responsible gambling measure, any new accounts created during or after that period will be automatically closed.
For further clarification or to discuss your options, please contact our customer support team.

❗  Note: You can only request to reopen the account once the exclusion period has expired and following a review process.

Accounts with no activity for 395 consecutive days will be marked as dormant and closed in line with our Dormant Account Policy. Any remaining balance may be subject to monthly deductions.
You can find more information on dormant account handling here.