As a fully licensed and regulated online operator, we may need to ask a few questions about how your betting with us is funded. Everything possible will be done to ensure the process is simple and straightforward.

 

Please rest assured that your information is safe and treated with confidence and protected under our Privacy Policy. Details provided will not be used for anything other than verifying your account.

The Privacy Policy can be located by clicking here.

We may ask you to send documentation that verifies your income. The type of documentation we ask for depends on your personal circumstances and how your betting is funded. Common examples of income and acceptable documentation are detailed in the table below.

The compliance team will talk to you about your personal situation and advise you on the best course of action.

In general, documents must clearly show your name, the date and the amount paid to you. Please note that we cannot accept documents that have been redacted.

We appreciate everyone’s situation is different, so it’s possible we may request alternative documentation. But as mentioned earlier, we’ll always endeavour to make this process as smooth as possible for you.

 

We may have contacted you before to make sure you’re comfortable with your level of betting and spend. While there is a slight overlap, this call will differ because we need to ask some more specific questions about the source of funds used on the site.

As always, we’ll try to make things as simple and straightforward as possible.

 

They’ll aim to get back to you via email within five working days. If you have any questions during this time, please email compliance@virginbet.com.

 

We fully respect your need for confidentiality. If you don’t want to complete the process, it’s possible that restrictions or limitations will be applied to your account. Any restrictions or limitations would be temporary, so we’ll be on hand to help you complete the process in the future should you change your mind.

As the conversation will be of a personal and sensitive nature, we prefer to complete this process over the phone. Doing so ensures we’re only speaking with the account holder and is often quicker and easier than communicating via email/live chat.

The compliance team are available Monday to Friday from 9:00 - 17:30. Alternatively, please feel free to email compliance@virginbet.com.

Customer support are also on hand to help arrange a convenient time to complete the process.