Why can't I log in? Firstly, please check you’ve entered both your username and password correctly. If you’ve forgotten your password, you can find details of how to reset it here. If you can't remember the username or email address associated with your account, please click here to see our contact details for further assistance. Please note that if you’ve set an account cool-off, you’ll have to wait for it to expire before you can log back in. If you receive a message stating your account is closed, please contact us for more details. If you need any further assistance, please see our contact details here. Related articles Contact us I've forgotten my login details Auto login Changing your password How do I clear my cache on the App?