Why am I getting messages when I'm not a customer? If your account is closed, emails will automatically stop within 24-72 hours. ❗Please note: If you've never been a customer, we don’t hold your details within our systems and can't email you. Any emails may instead be from a third-party company advertising us, so you may have subscribed without realising through another service. If you don't wish to receive such emails, you can normally find unsubscribe instructions at the bottom of the relevant email. If you do not believe the email you've received is legitimate, please do not click anything and send us a screenshot of this so that we can investigate this further. If you need any further assistance, please see our contact details here. Related articles Contact us Fraudulent Activity How can I close my Virgin Bet account? How do I unsubscribe from marketing emails or update my email preferences? Are Virgin Bet and Virgin Games part of the same company?