If you attempt to log in and see a message stating your username or password is incorrect, click on ‘Forgotten details?’ and follow the steps detailed to get back in the game. I’ve forgotten my us...
What are Spending Controls? Spending Controls are a mechanism which controls a players level of loss. Should you receive a message stating ‘Sorry, your bet was unsuccessful’ and that 'We couldn't p...
I don’t want a spending limit... can it be removed? Spending controls are designed to keep our customers safe. As proud advocates for responsible gambling, we’re happy to discuss the account in det...
We aim to process all withdrawals internally within 24 hours. Timeframes after internal processing is dependent upon your payment provider however the following general guidelines apply - Visa can...
If you've tried to make a deposit and the funds are not showing on your balance, please refresh the page. This allows the display to update to show the most recent total. Please don't reattempt a d...
How to play Virgin Bet FIVES is free and simple to play. Log in to view the FIVES page, where you’ll get the chance to reveal up to five players. Your squad will earn you cash for each goal score...
How can I take part in the welcome offer? If you are reading this for the first time then - welcome to Virgin Bet! Just read through the frequently asked questions around our Welcome Offer below. ...
Why is my bet settled as lost when my team won? If you have bet on the outright winner of the match, then your bet will be settled at the end of regular time as per our rules on Football betting wh...
General rules * All match markets are based on the result at the end of regular time. This includes any added injury or stoppage time but does not include any extra-time, or additional time allocat...
What free games are on offer? Search for the Phoenix is our daily free game. How do I take part? You must have funded your account once and have been age verified to be eligible to play the da...
