If you attempt to log in and see a message stating your username or password is incorrect, click on ‘Forgotten details?’ and follow the steps detailed to get back in the game. I’ve forgotten my us...
We're excited to announce a positive change has been actioned to Virgin Bet’s spend controls. We've simplified things by transitioning from rolling 30-day limits to calendar month limits. Your expe...
We have updated our spend controls to make them more customer friendly. Instead of using a rolling 30-day period, we will now be using a calendar month to support you with tracking your spend on si...
We've taken feedback onboard and we appreciate that the rolling 30 day calculation could sometimes cause confusion for you as the customer. Therefore we have made this change to offer a more seamle...
We aim to process all withdrawals internally within 24 hours. Timeframes after internal processing is dependent upon your payment provider however the following general guidelines apply - Visa can...
If you've tried to make a deposit and the funds are not showing on your balance, please refresh the page. This allows the display to update to show the most recent total. Please don't reattempt a d...
How to play Virgin Bet FIVES is free and simple to play. Log in to view the FIVES page, where you’ll get the chance to reveal up to five players. Your squad will earn you cash for each goal score...
How can I take part in the welcome offer? If you are reading this for the first time then - welcome to Virgin Bet! Just read through the frequently asked questions around our Welcome Offer below. ...
Why is my bet settled as lost when my team won? If you have bet on the outright winner of the match, then your bet will be settled at the end of regular time as per our rules on Football betting wh...
What free games are on offer? Search for the Phoenix is our daily free game. How do I take part? You must have funded your account once and have been age verified to be eligible to play the da...
