Clearing Cache

• How do I clear my cache on the App?
• Clearing cache on my device

Staying in Control

• Casino Product Block
• Affordability Questionnaire
• Temporary wager restriction?
• What's available to you
• Keeping track of your spend
• Talk to professionally trained staff

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General

• Casino Product Block
• How to play
• What is Return to Player (RTP)?
• How do you calculate RTP?
• Where can I find the RTP for a game?
• Game Fairness

Terms

• Virgin Bet FIVES
• Welcome Offer Promotion
• Mega Box
• Opt In Required
• VAR Payout
• 2UP - Early Payout

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Popular questions

• Bet Settlement - Football 90 mins
• What happens to my bet if my selection becomes a non-runner?
• What happens to my baseball bet if there are extra innings?
• What is the minimum/maximum stake?
• When will my bet be settled?
• Can I cancel/void a bet?

See all 15 articles

Policies

• Virgin Bet compliance
• Sports Rules Update
• Privacy policy
• Cookie policy
• My Data
• Subject Access Request

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Verification

• What documents can I use to verify my bank details?
• Why do I need to verify my account and payment method?
• Virgin Bet compliance
• What documents can I use to verify my date of birth?
• What documents can I use to verify my address?
• How do I submit documents for account verification?

See all 7 articles

Deposits

• Popular Deposit Questions
• More Information on Storing Card Details

Self Exclusion

• What's a Self-Exclusion?
• How do I set a self-exclusion?
• Can I reopen an account after a self-exclusion?
• What happens to my account after I've set a self-exclusion?
• What sites are covered by a self-exclusion?
• What would happen if I breach a self-exclusion?

See all 7 articles

Updating Details

• How do I update my account details?
• My name has changed, how do I update this?
• My date of birth is incorrect, how do I update this?
• How do I update my address?

Free Games

• Daily Free Game
• Playtech Golden Chips
• Monthly Special Game

Horse racing & greyhounds

• Double Result
• Horse racing - Betting In-running
• What's Each Way Your Way?
• Race card jargon buster
• What does SP stand for?
• What's 'betting without'?

See all 10 articles

General

• Popular Streaming Questions
• How do I set my favourite sports, leagues or markets?
• Changing app settings
• App issues

Withdrawals

• Popular Withdrawal Questions
• Net Deposits & Closed Loop System
• How long will my withdrawal take?

Football

• What happens to my goalscorer bet if the player goes off injured?
• What happens to my bet if a football match is abandoned?
• What happens to my bet if a football match goes to extra-time?
• What happens if the full 90 minutes are not played in a football match I bet on?

Payment Method

• Payment Methods
• How do I add a new payment method?
• When can I change my payment method?
• I’m unable to register a payment method - what should I do?
• How do I update my payment details?
• My payment method has changed, how do I update this?

See all 7 articles

Spending Controls

• What are Spending Controls?
• How does the spending control feature work?
• Who sets the spending controls?
• Who are the Player Protection team?
• I cannot get through to the player protection team...
• I don’t want a spending limit... can it be removed?

See all 8 articles

Casino

• Where do I see my game history?
• Roulette Basics
• Blackjack Basics

Logging in

• I've forgotten my login details
• Email Address, Username & Password
• Why can't I log in?
• Changing your password
• How do I use the Auto Login feature on mobile?
• Having trouble with Touch ID or Fingerprint Login?

See all 7 articles

Payment Issues

• Why is my deposit not showing on my account?
• My Card Has Been Lost or Stolen
• Why can't I make a deposit?
• I’m not sure if I made the deposits in question. What should I do?
• Why can't I make a withdrawal?
• Why haven't I received my withdrawal?

See all 7 articles

Deposit Limits

• How is my net deposit limit calculated?
• How do I set a net deposit limit?
• What does a net deposit limit do?
• How long does a net deposit limit last?
• How do I change my net deposit limit?
• What happens if I change the frequency of my deposit limit?

See all 9 articles

Slots

• Slots Stake Limits
• Playing slots
• How do I choose how much to spend?
• How do I decide how many lines to bet on?
• How do I choose how much to spend on each line?
• How do I know if I've got a winning combination?

See all 11 articles

Betting terms

• Related Bets
• What's each-way betting?
• What's a Rule 4 deduction?
• Understanding Non-Runners
• Understanding Handicap Bets
• What's a Asian Total bet?

See all 7 articles

General

• How do I make sure I receive emails from Virgin Bet?
• How do I unsubscribe from marketing emails or update my email preferences?
• Why am I getting messages when I'm not a customer?
• Are Virgin Bet and Virgin Games part of the same company?

Features

• In-play betting
• Popular Streaming Questions
• Bet Builder Accas
• Bet Builder
• Cash Out

General

• How will my stored card details be used?
• How long will my card details be stored?
• Can I use a payment method in someone else's name?
• Fraudulent Activity

Cool-off Period

• What's a cool-off period?
• How long can I set a cool-off for?
• How do I set a cool-off?
• How do I keep track of when the cool-off ends?
• What happens at the end of the cool-off?
• What should I do if I want a longer break?

Closure

• How can I close my Virgin Bet account?
• How do I reopen my account?
• Why is my account closed?

Betting Rules

• How do own goals affect my football bets?
• Sports Betting Rules

GAMSTOP

• What is GAMSTOP?
• How do I sign up to GAMSTOP?
• Will GAMSTOP close accounts I already have or just new ones?
• Does GAMSTOP replace the normal self-exclusion option on a gambling site?
• How long is the self-exclusion for?
• Can I reopen an account once it’s self-excluded via GAMSTOP?

See all 8 articles

History

• How do I check my reward history?
• How do I check my betting history?