Who are the Player Protection team? Our player protection team are trained responsible gambling professionals who review activity of customer accounts. If you feel you can afford to spend more than your current spending control allows you to, you can contact them at any time on 0808 169 9552 to have a conversation and have your affordability assessed. If you need any further assistance, please see our contact details here. Related articles Contact us I cannot get through to the player protection team... Making a complaint Virgin Bet compliance Who sets the spending controls?