I cannot get through to the player protection team... If you are unable to get through to the Player Protection Team, please be aware that the team may experience busy periods, which can result in longer waiting times or calls not being answered immediately. The Player Protection Team is available 24/7, and we strongly encourage you to try again later. Please be assured that your call is very important to us, and the team will aim to answer your call as soon as they are able. If you need any further assistance, please see our contact details here. Related articles Contact us - Virgin Bet UK I don’t want a loss limit... can it be removed? Who are the Player Protection team? I cannot speak on the phone, what should I do? Why have you let me deposit but not allowed me to bet?