I’ve forgotten my password, what should I do? For security reasons, we don’t save customer passwords. But don’t worry, it’s nice and simple to reset your password should you go blank. You can req...
If you’ve made a deposit but the funds are not appearing in your account balance, please try the following steps first: Refresh the page — this ensures your balance is updated in real-time. Do n...
Virgin Bet FIVES is free and simple to play. Log in to view the FIVES page, where you’ll get the chance to reveal up to five players. Your squad will earn you cash for each goal scored in the liste...
Where can I find details of the Welcome Offer? If you're a new customer with us firstly, welcome to Virgin Bet!New customers yet to take advantage of our welcome offer can find details on how to q...
Why is my bet settled as lost when my team won? If you have bet on the outright winner of the match, then your bet will be settled at the end of regular time as per our betting rules. All match m...
How do I use my chips?When you have logged in, you will see a pop up to accept the Golden Chips. Please accept this, and head to a Playtech game on site. After entering the any game, you will see ...
We have two great Daily Free Games for you to play: 1. Doubly Bubbly; and2. Search for the Phoenix How do I take part? Head to the Virgin Bet Promotions Page and you can play via the landing pag...
What races are available for live streaming? We offer live streaming for ALL races in the UK, Ireland, US and South Africa as well as selected meetings from France. How will I know which event ha...