Please note: These rules were last updated on 16th August 2019.
1. Bonus types: From time to time, we may offer certain promotional offers or rewards (“Bonuses”) on Virgin Bet which may include the following:
a) Free Bet Tokens – non-withdrawable tokens that may be used to place Bets (excluding wagering on Games) on the Website, as further detailed in section 4 below;
b) Free Spins – free spins (sometimes restricted to selected Games) which may be made available as part of various promotions on the Website, as further detailed in section 5 below; and
c) Cash – bonus cash credited to your Account as part of various promotions on the Website.
2. Conditions of Bonuses: Some of the above Bonuses may be offered to you on a complimentary basis or when you complete certain actions on the Website (for example by you opting in to a promotion or placing a minimum Bet on a particular market). If specific rules apply to such Bonuses, these will be made available to you at the relevant time and you should read the specific rules in combination with these Bonus Rules.
3. Expiry of Bonuses: Unless specified otherwise in specific rules, Bonuses must be claimed within 7 days of notification and, once claimed, will expire if not used in full within 7 days. Bonuses cannot be reinstated once expired.
4. Free Bet Tokens:
a) may be used to Bet on sportsbook only and cannot be used to wager on Games;
b) may only be used to place a bet of the same value as the applicable Free Bet Token;
c) may only be used one at a time;
d) may only be used at odds of 1/100 or greater;
e) can only be used on singles or accumulators with two or more legs, so are not valid on combination and multiple bets such as Lucky 15s;
f) cannot be used to claim any Bonus;
g) cannot be withdrawn as cash; and
h) will not be returned as a stake on a winning Bet.
5. Free Spins:
a) may be used to Wager on selected Games only and cannot be used to place Bets;
b) cannot be used to claim any Bonus;
c) cannot be withdrawn as cash;
d) may be limited to certain Games; and
e) may be subject to wagering requirements.
6. Account Balance: The following rules apply to your Account balance (which includes any deposits and cash winnings):
a) your balance can be withdrawn at any time (subject to our rights to temporarily withhold payments as further set out in section 5 of the Website Bet Terms and Conditions);
b) we endeavour to credit cash winnings to your Account within 5 minutes (and in any event within 72 hours of a Bet being settled); and
c) your balance can be used on all Website offerings.
7. General Rules: The following general rules apply to any Bonus:
a) all Bonuses are available at our discretion and we reserve the right to restrict the availability of any Bonus to any person. Any such restriction will not impact Members who have already started placing Bets or Wagers under a Bonus.
b) unless specified otherwise, Bonuses only allow participation once from each Member. In respect of such Bonuses, if we detect that any Member has created more than one Account (including in order to take part in a Bonus multiple times, in breach of these Rules) or is claiming (or taking part in) a Bonus for the benefit of a group of people, we shall be entitled to close any such Accounts (and void any Bonus, Bet, refunds and/or related winnings);
c) any Member who is self-excluded will not be eligible to receive a Bonus. Players who self-exclude: (i) during the course of placing a Bet which is eligible for a Bonus; or (ii) after a Bonus Bet has been placed but before any winnings have been credited (whether as cash or as Free Bet Tokens) will not be eligible to receive their winnings (whether as cash or as Free Bet Tokens);
d) by accepting any Bonus, you agree to be bound by these Bonus Rules and any applicable rules made available to you before or on accepting a Bonus. You must also comply with the Website Bet Terms and Conditions at all times (including, but not limited to, section 8 relating to Member conduct). Failure to comply with the Website Terms and Conditions may render any Bonus offered to you as void;
e) we reserve the right to withdraw, amend and/or void any Bonus if necessary as a result of a change in law or regulation, if required to do so by a regulator, or in the case of a Malfunction; and
f) any terms not defined in these Rules shall be given the same meaning as set out in the Website Terms and Conditions.