Firstly, please check you’ve entered both your username and password correctly. If you’ve forgotten your password, you can find details of how to reset it here.
Should you prefer to use social media, tweet @VirginBetHelp.
Please note that if you’ve set an account cool-off, you’ll have to wait for it to expire before you can log back in. If you receive a message stating your account is closed, please contact us for more details.