Why can't I make a withdrawal? If your withdrawal is being declined or blocked, it may be due to one of several common reasons. Below are the most likely causes and what you can do. Declined by Your Payment Provider Some banks or services do not accept funds from gambling sites, which can result in the withdrawal being rejected.Contact your payment provider to confirm if they support gambling-related transactions or for further clarity as to why the transaction was cancelled. Payment Method Doesn’t Support Withdrawals Certain methods, such as prepaid cards, may only support deposits and not allow withdrawals.In this case, you'll need to select a different eligible withdrawal method. Incomplete Verification (KYC) If your account has unverified documents or pending Know Your Customer (KYC) checks, your withdrawal will be blocked until verification is complete.Please visit the My Account > Verification section or contact Support for guidance. Net Deposit Restrictions We use a Net Deposit system, which means you must withdraw funds back to the payment method with the highest positive net deposit.If your current method doesn't meet this requirement, your withdrawal may be declined. If you need any further assistance, please see our contact details here. Related articles Contact us Why haven't I received my withdrawal? How do I update my payment details? Can you remove my payment details? How do I add a new payment method?