For any circumstances not listed below, please get in touch.
Your email address is not yet verified
If you’ve not received a verification email from us, please check your spam or junk folder as some email providers may automatically redirect it there.
Some of your account details need to be verified
Should this be the case, you’ll see a message on the ‘Withdrawal’ page of your account. We'll also send an email to notify you. As well as needing to verify the date of birth and address of new customers, sometimes we must verify payment methods.
Your registered card has expired
You won’t be able to withdraw to an expired credit or debit card.
If the long number of your debit or credit card remains the same as the expired one, you can update the expiry date by navigating to More > My account > Deposit.
Your bank account is registered on another Virgin Bet account
For security purposes, it’s not possible to register a bank account on more than one Virgin Bet account, so you’ll need to use an alternative withdrawal method instead. If you have no other way of withdrawing, please contact us.