Why can't I make a withdrawal? For any circumstances not listed below, please get in touch. Some of your account details need to be verified Should this be the case, you’ll see a message on the ‘Withdrawal’ page of your account. We'll also send an email to notify you. As well as needing to verify the date of birth and address of new customers, sometimes we must verify payment methods. Withdrawing to a new method If you wish to withdraw to a new payment method (whether it be because it has expired / been replaced etc.) we would advise to deposit with it firstly and then request a withdrawal.If you are having trouble depositing, please see our deposit FAQ’s -> https://help.virginbet.com/hc/en-gb/articles/360013242514-Why-can-t-I-deposit- You’re trying to withdraw less than the minimum amount The minimum amount for withdrawals via ‘My account’ is £10. If your balance is less than £10 then you will need to reach out to our customer support team. If you need any further assistance, please see our contact details here. Related articles Contact us Why did my withdrawal fail? Why haven't I received my withdrawal? How do I update my payment details? Virgin Bet FIVES