If you’re using PayPal:

• Confirm your PayPal login details and ensure there are sufficient funds in your account
• You'll be redirected to log in and approve the transaction
• If the process times out, this may be due to a connection issue
• Incorrect passwords will cause the deposit to fail, but you can try again

Connection or redirection issues?
Try clearing your browser's cookies and temporary files.
Search our FAQs for step-by-step guidance based on your browser.

PayPal-specific blocks to check:

• PayPal may have spending limits or require account verification
• Some accounts may have Gambling Block enabled — this feature will prevent deposits to gambling sites, including Virgin Bet

If you're still having trouble, we recommend that you contact PayPal Support for help.

Here are a few things to check:

• Ensure the card registered in your Apple Wallet is correct and up to date.
• If your physical card was recently replaced, you may need to update the card details in your Apple Wallet.
• If your card details have changed, remove the old card from your Apple Wallet and add the new one.

Important notes:

• We only accept UK and IE issued debit cards for Apple Pay deposits.
• Deposits made using a card issued outside the UK or IE via Apple Pay may be blocked.
• If your Apple Pay deposits continue to be declined, please contact your bank or card issuer. The decline may be due to security blocks, insufficient funds, or unusual spending activity.

Your bank may place a temporary hold on your account and ask for confirmation of recent transactions before allowing deposits to resume.

Here are a few things to check:

• Ensure your banking app is updated to the latest version to prevent any redirect or authentication errors.
• Verify your bank account balance to ensure there are sufficient funds to cover the transaction before initiating the deposit.
• Check your daily bank transfer limits in your banking app, as some banks enforce strict daily limits for open banking/instant bank payments.

Important notes:

• We only accept deposits from personal UK bank accounts via Pay by Bank.
• Deposits must be made from a bank account held in your own name or from a joint bank account. Payments from third-party or business bank accounts will be declined or blocked.
• If your Pay by Bank deposit continues to fail or decline, please contact your bank directly. The transaction might be flagged by their internal security systems as an unusual payment requiring manual authorization.

Your bank may place a temporary hold on your outbound transfers and ask you to confirm the transaction in your app or via SMS before allowing future Pay by Bank deposits to process successfully.

Here are a few things to check:

• Ensure your Revolut app is active and updated to the latest version to avoid redirect or authentication errors.
• Verify your Revolut account balance to confirm you have sufficient funds in the correct currency before attempting the deposit.
• Check your in-app security settings, such as ensuring online transactions and card payments are enabled for your linked Revolut card or account.

Important notes:

• We only accept Revolut Pay deposits from accounts registered in your own name; third-party deposits will be automatically blocked.
• Make sure your primary payment method is linked to UK Revolut account.
• If your Revolut Pay transactions are repeatedly declined, check the Revolut app for push notifications or verification requests. Revolut may require you to manually authorize the payment inside the app for security reasons.

Your Revolut account may place a temporary restriction on outbound payments and ask you to confirm your identity or approve the merchant in-app before future Revolut Pay deposits can be completed.