Why can't I make a deposit? If your deposit hasn’t gone through or your balance hasn’t updated, please try the following: Refresh the page to ensure your balance is displaying correctly. Avoid reattempting a deposit until you refresh — this helps prevent duplicate transactions. Make sure your payment method is not already registered on another Virgin Bet account. If you suspect this might be the case, please contact our Support team. If a deposit fails and the issue is with your provider (not us), you may see the message: "Your payment provider is unable to authorise your deposit." In this case, check your internet connection and confirm that your CV2/security number and card details are entered correctly. Please see the below troubleshooting tips for our accepted payment methods Debit Card Deposits Here are a few things to check: Ensure your card details are correct and up to date If your card was recently replaced, the expiry date or CV2 (3-digit security code) may have changed If your details have changed, register the card as a new payment method Important notes: We only accept UK-issued debit cards Deposits from cards issued outside the UK or from outside the UK may be blocked If deposits continue to be declined, please contact your bank or card issuer. The decline may be due to security blocks, insufficient funds, or unusual spending activity Your bank may place a temporary hold and ask for confirmation of recent transactions before allowing deposits to resume. PayPal Deposits If you’re using PayPal: Confirm your PayPal login details and ensure there are sufficient funds in your account You'll be redirected to log in and approve the transaction If the process times out, this may be due to a connection issue Incorrect passwords will cause the deposit to fail, but you can try again Connection or redirection issues?Try clearing your browser's cookies and temporary files.Search our FAQs for step-by-step guidance based on your browser. PayPal-specific blocks to check: PayPal may have spending limits or require account verification Some accounts may have Gambling Block enabled — this feature will prevent deposits to gambling sites, including Virgin Bet If you're still having trouble, we recommend that you contact PayPal Support for help. If you need any further assistance, please see our contact details here. Related articles Contact us How do I add a new payment method? Why is my deposit not showing on my account? Can you remove my payment details? What does a deposit limit do?