How does the spending control feature work?

Our spend controls are designed to support responsible gambling. They consider your activity throughout the month, keeping track of any potential losses. When your losses reach a certain level, we step in to prevent further bets and protect you from additional risks.

What does this mean for you? With our new calendar month limits, your monthly spend will now be calculated from 00.00am on the 1st of each month until 23.59pm on the final day of the month.

We understand that everyone is different, and we recognise that your circumstances may vary. That's why we offer a flexible approach to our spend controls, aligned with your affordability.

If you feel that your current spend control doesn't reflect your individual spend on site, we're here to help. Contact us on 0808 169 9552 to start a conversation with our specialist team. We will assess your circumstances and work with you to explore possible adjustments that support your activity with us. 

If you need any further assistance, please see our contact details here.