How do I keep track of when the cool-off ends? How do I keep track of when the cool-off ends? If you attempt to log in before the end date of the cool-off, access will be denied and a pop-up message will appear prompting you to contact us for assistance. Our customer support team will be happy to confirm when your cool-off ends. If you need any further assistance, please see our contact details here. Related articles What happens at the end of the cool-off? Contact us How do I set a cool-off? Virgin Bet FIVES What's a cool-off period?