What should I do if I want a longer break? If you'd like to take a break of more than six weeks, or you'd like to close the account entirely, please contact customer support to do so. If you need any further assistance, please see our contact details here. Related articles Contact us How can I close my Virgin Bet account? How do I keep track of when the cool-off ends? Why haven't I received my withdrawal? What's a cool-off period?