What's a cool-off period? A cool-off period is a responsible gambling tool that allows you to take a break from betting by temporarily preventing access to your account. Cool‑off periods can be set for durations ranging from 24 hours up to 6 weeks. Once applied, a cool‑off period cannot be removed or shortened, and access to your account will remain restricted until the selected period has expired. Responsible gambling is very important to us, and we want all customers to feel comfortable and in control of both the time and money they spend betting. To set a cool‑off period, please go to More > Bet Responsibly > Account Cool‑Off If you need any further assistance, please see our contact details here. Related articles Contact us How long can I set a cool-off for? What's a Self-Exclusion? What happens at the end of the cool-off? How do I reopen my account?