What's a cool-off period? A cool-off period is a responsible gambling tool allowing you to take a break from betting by preventing access to your account. Responsible gambling is very important to us as we always want our customers to be comfortable with the amount of time and money they spend betting. If you need any further assistance, please see our contact details here. Related articles Contact us How long can I set a cool-off for? What's a Self-Exclusion? What happens at the end of the cool-off? How do I reopen my account?