How do I submit documents for account verification? If you're asked to verify your account, it's important that any documents you submit are clear, legible, and show the entire document—including any relevant text or numbers.To make this process as easy as possible, we offer several convenient ways to upload your documents: 📱 In-App You can upload documents directly through the Virgin Bet app:• Log in to your account• Go to Profile > Account Verification• Choose the document type and upload your file 💻 In Your Browser When you log in via a browser, you’ll see an Account Verification banner at the top of your screen if any documentation is required.Click 'Verify Your Account' to see:• What documents are needed• Which file types are accepted• A secure upload area to submit your files ✉️ By Email Alternatively, you can email your documents to id@virginbet.com.This method is especially recommended for submitting Proof of Address documents. ❗Tips to Avoid Delays:• Make sure the full document is visible in the image or file• Only send the documents that have been requested• Ensure all images are clear and readable Once received, we aim to review and process your documents within 24 hours. If you need any further assistance, please see our contact details here. Related articles Contact us Why do I need to verify my account and payment method? What documents can I use to verify my address? My name has changed, how do I update this? Virgin Bet FIVES