What's a cool-off period? A cool-off period is a responsible gambling tool allowing you to take a break from betting by preventing access to your account. Responsible gambling is very important to us as we always want our customers to be comfortable with the amount of time and money they spend betting. If you would like to find out more about responsible gambling, please contact customer support here. Related articles What's a self-exclusion? What's available to you How do I close my account? What is GAMSTOP? Welcome offer promotion