How do I access my data?
Personal data may include the information provided upon creating your account or subsequently under ‘My account’, financial details registered on your account and actions taken while using our app/website, such as gameplay data.
We aim to make your details easily accessible at all times while keeping your account secure and up to date. You can access your account information in a number of ways:
To view and update your email address, home address, phone numbers and contact preferences, navigate via More > My account > Account details. You will also have the option to subscribe/unsubscribe to our mailing lists.
If you wish to review your activity for a longer time period than provided by us, please contact customer support.
To view your full history, navigate via More > History > Betting history. This will allow you to view all bets made during the time you specify, which can be filtered by date.
To view your full deposit and withdrawal history, navigate via More > History > Transaction history. You’ll able to view deposits, including failed or refunded ones, along with withdrawals and any pending withdrawals yet to be sent to your payment method.
To view your reward history for the last 30 days, navigate via More > History > Bonus information. Please note that not every type of reward will be shown.
Responsible gambling tools
To view your responsible gambling tool settings, including your current limits and how to update them, navigate via More > Responsible gambling.
How do I access other data not specified above?
If the information above is not what you need, please contact us. Email full details of your query to firstname.lastname@example.org, use our live chat service by clicking the chat ICON at the bottom left of the page, or give us a call on 0808 169 7700.
Should you prefer to use social media, tweet @VirginBetHelp.
How do I make a data subject access request?
Find out more about making a data subject access request here.