Personal data may include the information provided upon creating your account or subsequently under ‘My account’, financial details registered on your account and actions taken while using our app/website, such as gameplay data.

We aim to make your details easily accessible at all times while keeping your account secure and up to date. You can access your account information in a number of ways:

To view and update your email address, home address, phone numbers and contact preferences, navigate via More > My account > Account details. You will also have the option to subscribe/unsubscribe to our mailing lists.

If you wish to review your activity for a longer time period than provided by us, please contact customer support.

To view your full history, navigate via More > History > Betting history. This will allow you to view all bets made during the time you specify, which can be filtered by date.

To view your full deposit and withdrawal history, navigate via More > History > Transaction history. You’ll able to view deposits, including failed or refunded ones, along with withdrawals and any pending withdrawals yet to be sent to your payment method.

To view your reward history for the last 30 days, navigate via More > History > Bonuses > Bonus History. 
Please note that not every type of reward will be shown.

To view your responsible gambling tool settings, including your current limits and how to update them, navigate via More > Safer gambling.

To review our privacy policy, click here. If you'd like to view our cookies policy, please click here.

If the information above is not what you need, please contact us. Email full details of your query to support@virginbet.com or use our live chat service by clicking chat at the bottom left of the page.

Find out more about making a data subject access request here.