Our integrity as a responsible, entertaining and fair play gambling operator is our most important asset and something we take very seriously. One of our most important and fundamental guiding principles at Virgin Bet is customer trust.

We want to ensure you feel safe while betting with us, especially where your personal funds are concerned, so we’ll always take responsibility for the protection and management of your account balance.

All customer account balances (including, but not limited to, winnings) are safeguarded in a separate bank account (a client account) independent from our corporate and operating accounts. This means that in the event of our insolvency, although the protection of funds can never be absolutely guaranteed, you’d be entitled to claim monies from the separate account.

Such protection meets the medium rating standard in accordance with the ratings system set out by the Gambling Commission of Great Britain.

For further information, click here.

If you need assistance, please click here to see our contact details.