Our integrity as a responsible, entertaining and fair play gambling operator is our most important asset and something we take very seriously. One of our most important and fundamental guiding principles at Virgin Bet is customer trust.
We want to ensure you feel safe while betting with us, especially where your personal funds are concerned, so we’ll always take responsibility for the protection and management of your account balance.
All customer account balances (including, but not limited to, winnings) are safeguarded in a separate bank account (a client account) independent from our corporate and operating accounts. This means that in the event of our insolvency, although the protection of funds can never be absolutely guaranteed, you’d be entitled to claim monies from the separate account.
Such protection meets the medium rating standard in accordance with the ratings system set out by the Gambling Commission of Great Britain.
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If you need assistance, please email full details of your query to support@virginbet.com. You can also use our live chat service by clicking here or give us a call on 0808 169 7700.
Should you prefer to use social media, tweet @VirginBetHelp.