How are my personal and financial details kept safe?

All personal information is sent to us using the latest 128-bit SSL (Secure Sockets Layer) digital encryption to protect your details. This is the same security used by leading online banks. In addition, your account information is encrypted and stored on our secure servers. This information cannot be accessed by unauthorised parties.

We also use the services of a third-party fraud checking service to ensure the protection of credit and debit card holders. All transactions are carefully screened to prevent fraudulent activity.

What do I need to do?

As part of keeping your account secure, we strongly recommend you keep your login information secret. Your username and password shouldn’t be shared with anyone as they can be used to make transactions without your permission. We strongly recommend you don’t use automation systems such as autofill for your login information, or leave your account unsupervised while logged in.

Account holders are responsible for all transactions carried out through their account where the correct username and password have been entered.

To further protect your account, we’ve introduced Multi-Factor Authentication (MFA) when logging in from an unknown device. This additional layer of security helps prevent unauthorised access and keeps your personal and financial information even safer.