Can you remove my payment details? Can you remove my payment details? As an authorised card merchant. we're legally required to keep a record of any and all card transactions we process, including card details, for at least seven years. This is part of our compliance with EU anti-money laundering directives, as well as for auditing purposes. Please rest assured that your card details are stored securely, in line with EU data protection directives. However, if you’d like to block the use of any card registered to your account, please contact us and we can do this for you. Please note that we cannot prevent a card being registered, we can only block a card once registered. If you need assistance, please click here to see our contact details. Related articles Contact us How do I update my payment details? How do I switch payment methods, or add a new one? How do I add a new payment method? When can I change my payment method?