How do I set a self-exclusion? How do I set a self-exclusion? You can request to close or self-exclude your account at any time by contacting us. Please ensure you quote the reference 'Self-exclusion' in all correspondence to ensure your account is closed for the correct reason. Email firstname.lastname@example.org or jump on live chat here. If you submit your request via email, you can also add a cool-off to your account to lock yourself out immediately while the self-exclusion is applied. Go to More > Responsible gambling > Account cool-off to select a cool-off period. Related articles Contact us How do I set a cool-off? Can I reopen an account after a self-exclusion? What happens to my account after I've set a self-exclusion? How do I change my deposit limit?