If deposits have been made on your account without your permission, or made to someone else's Virgin Bet account using your payment details, please alert us immediately. You can reach us on live chat by clicking chat at the bottom left of the page. Alternatively, email support@virginbet.com.

We also advise you to report the incident and obtain a crime reference number from Action Fraud. Visit https://www.actionfraud.police.uk for further information.

Action Fraud is the UK’s national reporting centre for fraud and cybercrime. It’s operated by the City of London Police and works alongside the National Fraud Intelligence Bureau.

Should you wish to make a report anonymously, you can call Action Fraud on 0300 123 2040. Further details can be found on their website, as noted above.

After contacting Action Fraud, report the deposits as fraudulent to your bank or payment provider, along with the crime reference number, and they’ll be able to cancel your cards. It will then be the responsibility of your bank or payment provider to contact us. We’ll always happily work with them to investigate suspected fraudulent transactions.

What happens next?

Each investigation is unique and will ultimately be reviewed by your bank or pay provider’s fraud department, so they’ll be the ones to discuss any reimbursement.

If you need any further assistance, please see our contact details here.