We take responsible gambling very seriously and want to help you stay in control of your betting. It's important to remember to only bet what you can afford and set yourself sensible limits.

What's available to you

If you’d like to set a daily, weekly or monthly limit, you can do so by imposing limits on the amount you deposit. This can be done during the account registration process or at any point by navigating to the Deposit limits page.

Should you want to close your account, our standard account closure can be activated by getting in touch with us. Accounts closed in this manner can also be reviewed for reactivation at any time in the same way.

Jump on live chat here or head to the app’s Bet responsibly page. Alternatively, email support@virginbet.com.

It’s also possible to take a cool-off break for between 24 hours and six weeks, during which time you won’t be able to log in to your account. If a cool-off is something you'd like to consider, click here for more details.

If you wish to take an extended break from betting with us, you can request to exclude access to your account under our self-exclusion policy. You can self-exclude and close your account from a minimum of six months up to five years.

During this time, it will not be possible to reopen or access your account until the requested exclusion timescale has passed. If a self-exclusion is something you'd like to consider, click here for more details.

If you opt to self-exclude, we strongly recommend you consider self-excluding from any other accounts you may have with other operators.