When sending documents for account verification (if required), please ensure your picture or file shows the whole of the requested document and that we can read any writing or numbers.
To make this process as simple as possible, we provide a number of ways for you to send your documents to us. The most straightforward way to do it is by clicking here.
A popular way is to email clear pictures of your documents to firstname.lastname@example.org. You can use a digital camera or mobile phone, or scan them and save the images on your computer.
To request a live chat with our customer support team, simply click the link within our app, which you can find by going to More > Contact us. Alternatively, click here.
You can also upload documents via our app when logged into your account. Simply navigate to More > My account > Account verification. From here, you can select the document type and upload the required file.
Your documents will be processed once received within 48 hours. To avoid any delays, please only send exactly what’s required and ensure all images are clear.