Virgin Bet compliance Why have I been contacted by your compliance team? As a fully licensed and regulated online operator, we may need to ask a few questions about how your betting with us is funded. Everything possible will be done to ensure the process is simple and straightforward. Considering it is private and confidential, why have I been asked to provide source of wealth information? Please rest assured that your information is safe and treated with the utmost security and confidentiality. Details provided will not be used for anything other than meeting our regulatory requirements and verifying your account. Do I need to provide documentation? If so, what should I send? We may ask you to send documentation that verifies your income. The type of documentation we ask for depends on your personal circumstances and how your betting is funded. Common examples of income and acceptable documentation are detailed in the table below. Source of income Example documents Salary Wage slips, P60, bank statement showing incoming wages, employment contract. Company dividends Dividend vouchers, company accounts showing total amount paid, tax return. Property sale Letter from solicitor confirming the date of sale and net proceeds of sale, bank statement showing funds received from sale. Inheritance Letter from solicitor confirming the date and amount of inheritance, other legal document such as a will and testament showing the amount inherited, bank statement showing inheritance received. Wins from other gambling site Bank statement showing winnings being paid to you, profit and loss statement from gambling site showing your overall win and the date range. Tax credits Letter confirming the date and amounts received, bank statements showing payments received. Rental income Bank statement showing amounts received, tax return showing total income from rental properties. Pension/savings Pension statement showing drawings from pension, bank statement showing money received from pension. Investment returns/capital gains Statement from investment provider/broker showing value of portfolio and any drawings made, letter or statement showing details of income from this source, bank statement showing money received. Sale of company Legal documentation confirming sale and proceeds to you personally, bank statement showing money received. Other windfall/compensation Documentation showing the amount and date received, bank statement showing money received. If you have income from a variety of sources, the simplest way of verifying it is by sending a tax return or a letter from your accountant. The compliance team will talk to you about your personal situation and advise you on the best course of action. In general, documents must clearly show your name, the date and the amount paid to you. You’ll be informed if there are specific dates or levels of spend you need to provide documentation for. We appreciate everyone’s situation is different, so it’s possible we may request alternative documentation. But as mentioned earlier, we’ll always endeavour to make this process as smooth as possible for you. I’ve already received contact from you where I discussed my finances… We may have contacted you before to make sure you’re comfortable with your level of betting. While there is a slight overlap, this call will differ because we need to ask some more specific questions as part of our regulatory requirements about the origin of funds used on the site. As always, we’ll try to make things as simple and straightforward as possible. I’ve given you the required information. When will I hear back from your compliance team? They’ll aim to get back to you via email within five working days. If you have any questions during this time, please email email@example.com. I don’t wish to provide additional information. What will happen to my account? We fully respect your need for confidentiality. If you don’t want to complete the process, it’s possible that restrictions or limitations will be applied to your account. Any restrictions or limitations would be temporary, so we’ll be on hand to help you complete the process in the future should you change your mind. Can I complete this process by email/live chat? As the conversation will be of a personal and sensitive nature, we prefer to complete this process over the phone. Doing so ensures we’re only speaking with the account holder and is often quicker and easier than communicating via email/live chat. I missed your call. Can I arrange another one? The compliance team are available Monday to Friday from 9.30am until 6pm and can be contacted on 0808 169 7345. Alternatively, please feel free to email firstname.lastname@example.org. Customer support are also on hand to help arrange a convenient time to complete the process. Related articles Uploading documents for verification How do I update my address? Virgin Bet/Virgin Games split How long will my withdrawal take? What's a cool-off period?