Please read these betting rules carefully before placing a bet on the app/website. If you have any questions relating to them, please check our FAQs or contact Customer Support.

1. Glossary

1.1 In these betting rules and any of the Sports Rules, the following words will have the meanings set out below:

Accumulator bet(s)means a bet where the odds of at least two (maximums vary) individual selections are multiplied to form the overall bet in accordance with the relevant Sports Rules. An accumulator bet must be correct at each individual selection to settle an overall win in your favour — and the terms ‘acca’ and ‘accas’ shall be construed accordingly.

Bet(s)means each bet placed by you using your account and accepted by us via our app/website. The term ‘betting’ shall be construed accordingly.

Calendar Day means a timespan of exactly twenty-four (24) hours measured from midnight to midnight.

Cash out means where you select to accept an offer from us to fully settle your bet prior to its usual completion. The relevant amount of money of the offer is then credited to your account balance.

Dead heat means an equal tie between two or more participants in a specified sporting event (most commonly horse or greyhound racing, but also possible in other betting markets such as athletics and golf).

Each way refers to a bet that works as two separate choices on the same selection. For example, if you place £10 each-way bet on a horse, your stake will total £20 — £10 to win and £10 to place.

Multiple bet means where you place two or more bets simultaneously via your account. These bets may be either single bets, accumulator bets, combinations of both or a system bet.

Odds means the numerical expression (either decimal or fractional) which determines the winnings payable to you if your bet is successful. A bet is placed at certain odds based on the probability of a sports event occurring and other factors. For decimal odds, payout or return means the stake multiplied [x] by odds. For fractional odds, it means the stake multiplied [x] by odds plus [+] the stake.

Push rules means the rules that apply where your bet result is determined as a ‘push’. A push occurs if a match or event ends right on the listed point spread or in a draw, and the respective betting option has not been offered. For example, if a football match ends 2-0, the market ‘Total score over/under 2’ is considered a push if only the options ‘over 2’ and ‘under 2’ are offered.

Related contingency means an outcome of a sports event likely to have a direct impact on the outcome of another related one.

Rule 4 deduction means the amount deducted from any winnings you are due from a successful bet on a multiple competitor event, where one or more withdrawals of other competitors occurs following our acceptance of your bet.

Settle means the outcome of any bet, including (if applicable) us paying winnings into your account balance if a bet settles in your favour. The terms ‘settled’, ‘settles’ and ‘settlement’ shall be construed accordingly.

Single bet means an individual bet placed on one outcome in accordance with the relevant Sports Rules.

Stake means the money you use to place a bet via your account.

System bet is a bet which can include various single and accumulator bets in one bet slip (submitted on the multiple bet tab in your account). The stake you select will apply to each of the bets in the system bet. For more information about system bets, see the FAQs.

Void means where a benefit or action of your account is made null and void by us. This includes but is not limited to when a bet is cancelled following acceptance, where winnings are cancelled following settlement, or where a reward or bonus is cancelled at any time, in all such circumstances for any valid reason as specifically set out in any game terms or the Sports Rules.

Website means the website operated and controlled by or on behalf of us and located at the principle URL www.virginbet.com. It includes all versions for desktop, any mobile or device and any related mobile or device applications of such website branded ‘Virgin Bet’.

Winnings means the amount of money credited to your account when your bet or wager wins and is settled in your favour.

2. Precedence: If there is any conflict or inconsistency between these betting rules and any of the individual Sports Rules, the individual Sports Rules shall apply in relation to the sport or event to which they relate.

3. Bet types:

3.1. Bets can be accepted as a single bet, accumulator bet or a multiple bet.

3.2. Accumulator bet:

(a) Not all betting options offered to you can be combined into an accumulator bet. We’ll make clear on the bet slip at the time of your selections as to whether we’ll accept an accumulator bet combination. For example, related contingencies cannot be combined for one accumulator bet. If a related contingency is accepted due to our error or malfunction, we’ll settle the affected accumulator bet as single bets.

(b) If one or more selections of your placed accumulator bet are made void or cancelled, they will be ignored for settlement and the odds of the accumulator bet will be reduced accordingly.

4. Bet acceptance:

4.1. All bets are subject to the rules for the relevant sport event being bet on. It’s your responsibility to understand the bet in question and to familiarise yourself with both the Virgin Bet terms and conditions and the relevant rules for the sport or event before you place any bet.

4.2. Bets can only be placed up to the value of cleared funds in your account, the amount set by you or up to the limit set by us (which will be notified to you at the time you place your bet). We don’t offer any credit for betting and any bets attempted or mistakenly accepted when there are insufficient funds in your account are automatically void.

4.3. In case of any error in our betting offer (such as the wrong name, incorrect listing, incorrect venue or incorrect odds) due to human error, malfunction or other technical problem, we may void any affected bet and return your stake.

4.4. For events where there is no official start declared or recorded, the advertised start time of the event or market will be deemed the commencement for betting purposes.

4.5 If for any reason a bet is inadvertently accepted by us after an event has commenced (other than live in-play betting which may be permitted and will be clearly indicated by us on the website), the bet will be void. All times stated on the website relate to GMT unless another time zone is specifically stated. In case of a dispute over the off-time of an event or market where an official starting time is not given by that event’s governing body, the time determined by our records will govern settlement of all bets.

4.6 Any bets placed or attempted to be placed after the outcome or result of the bet is already known (irrespective of whether it is known by you personally) will be void.

4.7.i. A bet is normally accepted by us at the odds displayed on the bet slip at the time of the bet. However, it’s possible the odds we offer may change in the short interval between the time you choose to place your bet and it being accepted (“Odds Changes”). In such circumstances, subject to rule 4.7.ii., your bet will automatically be rejected. You can then place another bet at any updated odds made available on the website.

4.7.ii. You can adjust your settings at any time to request that Odds Changes be accepted for every bet placement. To do so, navigate via More > My account > Settings and select ‘Request to accept odds change during bet placement’. Here, you can choose to request acceptance of:

(a) all Odds Changes in either direction, whether significant or minor changes and whether resulting in higher or lower odds (by selecting ‘Yes’); or

(b) only those Odds Changes that result in higher odds than those odds that were available at the time when you placed the bet (by selecting ‘Only higher’).

Please note, whilst Odds Changes will normally be applied to your bet placement, there may be circumstances in which your bet is not accepted in this way in accordance with the Terms and Conditions and these Sports Rules.

Where you do not select either ‘Yes’ or ‘Only higher’ in your settings, the default selection of ‘No’ and sport rule 4.7.i. will apply.

5. Bet builder

5.1 A Bet builder bet is a single bet combining multiple selections from the same event.

5.2 Bet builder can be applied on eligible football events in the market groups ribbon. Once you select it, only the particular markets that can be combined in the bet builder will be displayed. The chosen selections will be shown in the mini bet slip at the bottom of the page and the cumulative total bet builder odds will be displayed accordingly.

5.3. Bet builder bets can be placed as a single bet only and cannot be combined with markets from other events.

5.4. Cash out is not available on bets placed using the bet builder feature.

5.5. Bet builder bets shall only be valid in respect of regular time and exclude any extra-time and penalties.

5.6. The maximum number of selections that can be included in a bet builder bet is six.

5.7 In order to be a winning bet, a bet builder bet is dependent on all contained selections winning, with the exception of any voided selections related to a Non-Participating Player (as defined in section 1 below). Settlement of these bets will be based on the following criteria:

1. In the event a bet builder bet contains a selection applicable to a player who did not participate in the game/match (“Non-Participating Player”), the selection containing the Non-Participating Player will be voided and the bet builder bet will be repriced based on the last odds available to us prior to the start of the event. If all selections in a bet builder bet are Non-Participating Players, then the whole bet will be settled as void. A player will be considered a Non-Participating Player as set forth in the Sport Rules for that sport.

2. In the event a bet builder bet contains at least one (1) selection, other than a selection containing a Non-Participating Player, which is settled as void, then the whole bet builder bet will be settled as void, irrespective of whether the bet builder bet contains other winning or losing selections, unless the game associated with the bet builder bet is abandoned. A game will be considered abandoned as set forth in the Sport Rules for that sport.

3. In the event the game associated with the bet builder bet is abandoned, and the bet builder bet contains an already losing selection at the time of abandonment, the bet builder bet will be settled as lost, otherwise the bet builder bet will be settled as void.

4. In the event a selection is a tie, and no tie outcome is offered for that selection (for example “Race to X Points” where neither team reach the number of points), then the Same Game Parlay will be settled as lost. The ‘push rule’ does not apply. Further settlement rules for bet builder bets are provided within the relevant sports specific sections. All sports specific rules also apply to bet builder bets. In the event of a conflict between the sport specific rules and the bet builder rules within that sport specific section, the bet builder rules prevail. 5.8. We provide no guarantee that the bet builder facility will be available for a specific market, event or customer.

5.9. We reserve the right, at our sole discretion, to disable the bet builder facility at any time.

5.10. All aspects of the cumulative bet will be settled according to these betting rules.

6. Each-way bet:

6.1. In an each-way bet, places usually cover the first three, but in big handicaps this may extend to fourth or fifth. If the selection wins, the win portion is calculated in the normal way, while the place portion of the bet is settled as a percentage of the win odds. This percentage, and the number of places allowed, depends on the type of event and the number of competitors. It will be displayed to you at the time of placing your bet. If the selection places, but fails to win, the win portion of the stake is lost and the place portion is settled as a winning bet as a percentage of the win odds.

6.2. In an each-way bet, our software settles the place portion as a decimal (to two (2) decimal places) and not as a true fraction. Therefore, this means in limited circumstances that your decimal payout or return will be slightly less than the fraction equivalent.

7. Dead heat: A dead heat occurs when two or more competitors tie for a position in a race or event. If there are two winners and you only picked one, your stake will be considered halved — meaning you would get paid at the full odds but based on half your stake. If it’s a three-way tie, your stake would be divided by three and so on.

8.Bets taken on single markets with multiple participants named within the bet (e.g. Price Boosts, Match specials or Players specials markets) will be void if at least one of the named participants does not take part.

9. Rule 4 deductions: The Rule 4 deduction amount is dependent on the odds of the competitor prior to their withdrawal. For example, if a favourite withdraws after your bet is accepted it has arguably become easier for your bet to win or place. Therefore, a commensurate Rule 4 deduction will be made from your winnings. Specific information about the amount of Rule 4 deductions applicable to your bet are available in the individual Sports Rules, or will otherwise be made available to you at the time of your bet.

10. Push rule: If your bet finishes on a push, the push rules will apply so that you get your stake back when the bet is settled. In most circumstances, the individual Sports Rules set out when the push rule shall apply to a bet.

11. Void bets: Unless otherwise provided in the individual Sports Rules, the following applies when a bet is made void after it is placed but before it is settled, in accordance with the Virgin Bet terms and conditions and/or Sports Rules:

11.1. For a single bet, the stake will be returned to your account balance.

11.2. For an accumulator bet, the stake will run on the remaining selections not voided (a double selection accumulator bet would become a single bet, a treble selection accumulator bet would become a double selection accumulator bet and so on). For example, if you place a treble accumulator bet on Chelsea, Arsenal and Manchester United all to win their respective matches and the Manchester United match is abandoned before completion, that selection is voided and your bet will be treated as a double on Chelsea and Arsenal to both win. The possible return will be adapted accordingly.

11.3. For a multiple bet, each bet will be settled in accordance with the rules above at 10.1 and 10.2.

12. Maximum Payouts

12.1 We impose a general limit on winnings of up to £1,000,000 per customer per calendar day.

12.2 Subject always to rule 12.1 above, the maximum payout limits set out below in the table apply to each customer in a calendar day and to each different bet type, depending on the market, sport and league (see the Appendix for all upper tier leagues and sports. All bets on leagues, events, sports and markets not explicitly set out in the Appendix is a lower tier bet). Customers should check the limits set out below before placing their bets.

Maximum payouts below are stated in GBP Sterling (£).

12.3 In general we try to prevent bets exceeding our maximum payout limits from being accepted. For technical reasons, however, it is not always possible to prevent such bets from being accepted in error. In such cases, we reserve the right to apply the maximum payout limits to any bet which was erroneously accepted and results in winnings in excess of the maximum payouts.

13. Cash out: Our cash out functionality can provide you with the option to fully settle your bet at the displayed value (a ‘cash out offer’) by tapping ‘Cash out’ in your ‘My Bets’ section before the full result is settled (where this is offered to you). Our system will ask you to confirm the cash out at the stated value. Cash out offer values are calculated based on the development of the odds following acceptance of your bet. The following rules apply to our cash out offers:

13.1. In general, cash out is offered for single bets and accumulator bets both pre-play and in-play during an event.

13.2. The opportunity to receive a cash out offer is not guaranteed. You must not place bets with the sole intention of activating a cash out offer. We reserve the right to amend, suspend or remove cash out availability or functionality at any time on any event or to any customer. We may restrict the cash out functionality for any customer.

13.3. If a bet is placed using a ‘free bet’, cash out will only be available in case the regular cash out value would exceed the value of the free bet. The free bet itself is not returned in this process.

13.4. Cash out offers are subject to a time delay. Price or odds changes, or event/market suspensions during this time delay may result in a new cash out offer being issued to you, or the suspension or removal of the initial cash out offer.

13.5. Once a cash out offer has been accepted by you and is paid into your account, the bet is settled and complete.

13.6. If an error results in an incorrect cash out offer that is subsequently accepted by you, the cash out transaction may be void and the original bet settled on the result of the event with correct odds/prices applied.

14. Bet settlement: Unless expressly stated otherwise in the individual Sports Rules, all bets are settled according to the price shown at the time of bet acceptance, subject to any error corrections, cash outs or ongoing promotions. In limited circumstances, after your bet has been accepted, the odds may show in the current bets and bet history section as rounded slightly down (for example, if you place a bet at 10/3, your bet slip may show as 33/10). This rounding display does not affect payment of your bet, which will be settled at the correct odds (at the time your bet was accepted).

15. Available markets: We do not guarantee the availability of any betting market or sporting event at any specific time, irrespective of whether the market was offered by us for betting in the past. In some circumstances, we may not list on the app/website all the participants in an event, but bets on the event may still be accepted by us. If you wish to bet on an unnamed selection, you can contact us here to add the respective selection to the event. You can do likewise for events or markets you do not find within our offer. In any case, we cannot guarantee we’ll be able to offer your requested bets/selections.

Appendix

Leagues / Territories (defined as ‘Upper Tier’)