To ensure a seamless streaming experience, please ensure the latest version of the operating system is running on your device. If you aren’t sure which version you currently have, it’s easy to check for available updates.
Apple devices (iPhones/iPads)
Settings > General > Software update
Please be aware that your device needs to be running iOS 9 or higher for live streaming.
If you can see an update notification, simply follow the prompt. If not, additional instructions can be found here.
Android devices (Samsung phones/tablets)
Settings > About device > Scheduled software updates
Please be aware that your device needs to be running version 6.0 or higher.
If you can see an update notification, simply follow the prompt. If not, additional instructions can be found here.
For all other brands, please refer to the manufacturer's instructions to update your device.
Devices and operating systems we support
- Android version 6.0 and higher
- Apple iOS 9 and higher (iPhone 5s, iPad and other recent devices)
Apple iPhones and iPads
- iPhone 6/6s
- iPhone SE
- iPhone 7
- iPhone 8
- iPhone X
- iPhone XR
- iPhone XS
- iPhone XS Max
Android phones and tablets
- Samsung Galaxy and S series (6, 7, 8, 9 & 10)
- Huawei P90
- Google Pixel 1, 2, 3
- Blackberry
- LG
- Motorola
Which devices won’t work?
- Android devices (mobiles and tablets) running below version 6.0
- iPhones released before the iPhone 6
- Windows phones running version 8 or below
What if I’ve updated but my device still won’t support live streaming?
In some instances, it may be your device needs to be replaced with a newer model. Not only will this ensure a better experience with us, it will provide a better level of security.
If you need assistance, please click here to see our contact details.
Should you prefer to use social media, tweet @VirginBetHelp.