I didn’t self-exclude via GAMSTOP but it says I did. Who do I contact? I didn’t self-exclude via GAMSTOP but it says I did. Who do I contact? Contact GAMSTOP via their website here or call for free on 0800 138 6518. Lines are open seven days a week from 8am to midnight. If you need additional assistance, please email full details of your query to support@virginbet.com. You can also use our live chat service by clicking here. Related articles Can I reopen an account once it’s self-excluded via GAMSTOP? How do I set a cool-off? Contact us What are Spending Controls?