Can I reopen an account once it’s self-excluded via GAMSTOP?

Once your self-exclusion period has passed and you’ve completed GAMSTOP’s reactivation process, we’ll be able to consider the reactivation of your account.

To start this process, send an email to helpdesk@gamstop.co.uk and CC in support@virginbet.com requesting confirmation that your closure period with them is over.

Any request to reopen a customer account previously closed due to self-exclusion will be subject to our approval and a 24-hour review period.

You may withdraw your request to reopen your account at any time during this period. If we approve your request after the 24-hour review period, access to your account will be restored.