Can I reopen an account once it’s self-excluded via GAMSTOP?

Once your self-exclusion period has passed and you’ve completed GAMSTOP’s reactivation process, we’ll be able to consider the reactivation of your account.

You can notify us of your intention to return to gambling by phone (call the Player Protection Team on 0808 169 9552)/email or live chat by clicking the chat button.

The Self-Exclusion Reactivation procedure can only be completed by phone with a member of our Player Protection Team. Any attempts to complete the Self Exclusion Reactivation process by email or live chat, will not be accepted.

Any request to reopen a customer account previously closed due to self-exclusion will be subject to our approval and a 24-hour review period.

You may withdraw your request to reopen your account at any time during this period. If we approve your request after the 24-hour review period, access to your account will be restored.