If you've moved house and need to update the address on your account, simply upload your documents here. Alternatively, email them to id@virginbet.com.

To change your address we’ll require an image of a utility bill (electricity, gas or water), council tax bill or bank statement. Please note that any bill used for identification purposes must be dated within the last three months.

Your picture should clearly display the the following details:

• Full name
• Address
• Letterhead/address of the company issuing the bill
• Date (within the last three months)
• You can also take a screenshot of an online bank statement

Once received, we'll get back to you within 48 hours.

If you need assistance, please click here to see our contact details.