Non Runner No Bet (NRNB)
Virgin Bet is Non Runner No Bet - meaning your bet is void and your stake is returned if the horse withdraws. This concession is only available if your bet was placed after 12:20 on 04/04/2022.
Any bets placed prior to this date and time will be settled as a loss in line with our ante-post rules.
First Past the Post
We are not offering our 'Double Result' concession on the Grand National. This is in line with our betting rules on the event.
This means that if your horse wins the race but is then demoted, your bet will be settled on the final outcome of the inquiry should there be one.
If your horse is promoted due to an inquiry, then we will pay on the final standings of the race after weigh-in.
Virgin Bet is offering Best Odds Guaranteed on the Grand National. If you place your bet after 09:00 on the day of the race then your bet will be settled in favor of the customer if your odds are larger than you took original. For example, if you bet at 5/1 and your horse starts at 7/1 then we will pay you at the better price.
For more information on our Best Odds Guaranteed concession, please click this handy link: Best Odds.
Virgin Bet will be operating Rule 4 deductions on the Grand National. Rule 4 deductions are industry standard and are made when a participant is withdrawn from an event after you’ve placed your bet. The amount deducted from your winnings is based on the current price of the withdrawn competitor.
For more information on Rule 4 deductions and how those are calculated, please click this handy link: Rule 4.
We will be operating our Dead Heat rules during the Grand National.
If you’ve placed a bet on a horse to win the race and it’s involved in a dead heat, your stake is divided by the number of participants in the dead heat at your taken odds.
For example, if you backed a 10/1 horse or greyhound for £10 and there’s a two-way dead heat, your stake would be divided by two (= £5) at the 10/1 taken odds, resulting in a return of £55.
For more information on Dead Heat rules, please click the following link: Dead Heat.
How many places are you paying?
As of 07/04/2022 at 10:00 am, we are offering 8 places on the Grand National. This means if you placed your bet after that date and time then you will receive 1/5 of your stake odds on the each-way bet if your horse places in the top 8.
For enhanced place terms to apply, a minimum of 35 runners are required.
Any bets placed before this date will not be eligible for the enhanced place. Please do refer to your bet slip to confirm the bet you placed and their place terms.
When will my winnings be credited?
We strive to credit winnings as soon as we possibly can. Normally this is a few minutes after the race is over. We kindly do ask you to allow up to 1 hour after the event is over should there be any technical issues or steward's inquiries which do affect the settlement of your bet.
I've forgotten my login details
If you attempt to log in and see a message stating your username or password is incorrect, click on ‘Forgotten details?’ and follow the steps detailed to get back in the game.
For more information on how to login when you've forgotten your details, click this handy link: Forgotten Login Details.
How can I update my payment method?
If you have had a new payment method since you last deposited then you can add a new one. To update the payment method you've registered, go to More > My account > Deposit, select the relevant card and click 'Edit'. For more information on payment methods, please click this link: Payment Methods.