To watch a live stream, simply log into your account and ensure you have a positive balance of 1p or more. The live stream icon will be visible in the top-right corner of the screen once you selected an event. If you’re unable to view the stream, please check your device’s troubleshooting tips.
You may find that updating your device’s operating system to the most recent version will solve the problem.
For more info, check out the ‘Which devices are supported?’ section of our FAQs here.
If you need assistance, please email full details of your query to support@virginbet.com. You can also use our live chat service by clicking here or give us a call on 0808 169 7700.
Should you prefer to use social media, tweet @VirginBetHelp.