How do I open an incognito window? If you experience technical problems, we suggest following our troubleshooting tips, such as clearing temporary internet files and cookies. You can find out how to do this here. Should troubleshooting prove unsuccessful, loading Virgin Bet in an incognito window may help. To do this, please follow the instructions below: Google Chrome Desktop Click on the three dots/ellipsis in the top-right corner of your screen. Select 'New incognito window'. Load Virgin Bet. Mobile device Click on the three dots/ellipsis in the top-right corner of your screen. Select 'New incognito tab'. Load Virgin Bet. Safari Desktop Click on 'Safari' in the top-left corner of your screen. Select 'Private browsing'. Load Virgin Bet. Mobile device Click on the two overlapping squares in the bottom-right corner of your screen. Select 'Private' in the bottom-left corner of your screen. Load Virgin Bet. Mozilla Firefox Desktop Click on the three lines in the top-right corner of your screen. Select 'New private window'. Load Virgin Bet. Mobile device Click on the square with a number in it located in the bottom-right corner of your screen. Select the mask icon in the bottom-left corner of your screen. Load Virgin Bet. Microsoft Edge Desktop Click on the three dots/ellipsis in the top-right corner of your screen. Select 'New InPrivate window'. Load Virgin Bet. Mobile device Click on the three dots/ellipsis in the bottom corner of your screen. Select 'New InPrivate tab'. Load Virgin Bet. Internet Explorer Desktop Right click at the top of your screen and select 'Menu bar'. Select 'Tools' on the new toolbar that appears on your screen. Click on 'InPrivate browsing'. Load Virgin Bet. If you need any further assistance, please see our contact details here. Related articles App issues What are Spending Controls? Virgin Bet FIVES Contact us How to clear temporary internet files and cookies on an Android device