To view your withdrawal history, navigate to More > History > Transaction history. Each withdrawal will have 'Pending' or 'Confirmed' next to it, both are explained below:
Please note that once you’ve asked for a withdrawal from your account we are unable to reverse your request, no matter where the withdrawal is in the withdrawal process.
Pending
When you request a withdrawal, the funds will leave your account balance and the transaction will show as 'Pending'. From there it can take up to 24 hours for the funds to be released from our systems and be transferred to the systems of your payment provider.
Confirmed
Once the money has been sent, the transaction shows as Confirmed.
Card payments - will typically take 1-3 working days for a bank to clear the funds.
E-Wallets – funds should be available in the account balance immediately.
If your withdrawal has failed, please click here for more information.
Should you need assistance, please email full details of your query to support@virginbet.com. You can also use our live chat service by clicking here or give us a call on 0808 169 7700.
If you prefer to use social media, tweet @VirginBetHelp.