We take responsible gambling very seriously and want to help you stay in control of your betting. It's important to remember to only bet what you can afford and set yourself sensible limits.
What you can do
If you’d like to set a daily, weekly or monthly limit, you can do so by imposing limits on the amount you deposit. This can be done during the account registration process or at any point by navigating to the Deposit limits page.
Should you want to close your account, our standard account closure can be activated by getting in touch with us. Accounts closed in this manner can also be reviewed for reactivation at any time in the same way.
It’s also possible to take a cool-off break for between 24 hours and six weeks, during which time you won’t be able to log in to your account. If a cool-off is something you'd like to consider, click here for more details.
If you wish to take an extended break from betting with us, you can request to exclude access to your account under our self-exclusion policy. You can self-exclude and close your account from a minimum of six months up to five years.
During this time, it will not be possible to reopen or access your account until the requested exclusion timescale has passed. If a self-exclusion is something you'd like to consider, click here for more details.
If you opt to self-exclude, we strongly recommend you consider self-excluding from any other accounts you may have with other operators.
What we can do to help you
Keeping track of your spend
To view a recent history of your deposits and withdrawals, head to the Transaction history page.
Talk to professionally trained staff
Our staff are trained to be aware of gambling problems and are available to provide free help and support. If you need assistance, call 0808 169 7700, jump on live chat here or email firstname.lastname@example.org.
Knowing your limits
We always want our customers to enjoy betting and gamble responsibly. But for some, gambling can become a problem. Please read the important information below, especially if you’re recovering from any kind of dependency:
- Always establish limits for depositing, betting and losses before you start gambling.
- Decide beforehand on a time limit for your session and stick to it. Within that period, ensure you take regular breaks.
- Never gamble if it interferes with your daily responsibilities.
- Never gamble if you’re in recovery from any kind of dependency or are under the influence of alcohol or any other substance.
- Never gamble if your primary aim is to recover losses.
Answering the questions below will help you assess the level of your gambling:
- Do you stay away from work to gamble?
- Do you gamble to escape from a boring or unhappy life?
- When you're gambling and run out of money, do you feel lost or empty and in despair, and need to gamble again as soon as possible?
- Do you gamble until your last penny is gone, even the bus fare home or the price of a cup of tea?
- Have you ever lied to cover up the amount of money or time you spend gambling?
- Have others ever criticised or made comments about your gambling?
- Have you stolen, borrowed or lied to get money to gamble or pay gambling debts?
- Are you reluctant to spend 'gambling money' on anything else?
- Have you lost interest in your family, friends or hobbies?
- After losing, do you feel you must try and win back your losses as soon as possible?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you feel depressed or even suicidal because of your gambling?
The more you answer 'Yes' to these questions, the more likely you are to have a serious gambling problem. At this point, we recommend you contact us or one of the self-help organisations detailed below.
Getting further help
There are many organisations that provide help and support to individuals who develop a problem with gambling. If you feel you may have a problem controlling your gambling, we strongly recommend you contact one for help and guidance.
You can also view our responsible gambling tools via the ‘More’ tab in your account.
GambleAware provides information on how to gamble responsibly and offers advice on dealing with problem gambling. Visit www.begambleaware.co.uk.
GamCare is a registered charity providing confidential telephone support and counselling to anyone affected by problem gambling. You can contact GamCare on 0808 8020 133 (local rate from the UK) or visit www.gamcare.org.uk.
Gamblers Anonymous is a fellowship of men and women who have joined together to share their experiences, try and solve their common problems and help others to recover from gambling problems. Visit www.gamblersanonymous.org.uk.
If you wish to refrain from gambling, we strongly advise installing gambling website blocking software such as gamban. Visit www.gamban.com.
It’s illegal for anyone under the age of 18 to open an account with us.
We perform an electronic verification using a third-party data reference company to validate the age and identity of all customers. We reserve the right to ask for age verification information and suspend your account until information proving an appropriate age is provided.
If anyone is found to be under the age of 18, all bets placed will become void and any winnings forfeited. Other legal ramifications may also apply.
Restricting and monitoring access
If you share your computer with friends or family under the legal age to register and place bets, the following third-party applications offer parents and guardians facilities to monitor and restrict access to the internet: www.fosi.org/icra/, www.netnanny.com or www.cyberpatrol.com.