When you make a deposit, we never charge a fee — and this applies to all payment methods offered.
But certain credit card providers can consider a deposit as a type of cash advance payment, which means a fee will be applied by the provider themselves. When this occurs, it is out of our control and the fee taken goes to the card provider rather than us.
How can I check if my credit card provider applies a fee?
We cannot see this information on our systems and you'll need to check with your provider if they charge any fees, which may be applicable for different reasons. To do this, we recommend checking the terms and conditions of your agreement with the provider.
Can I get a refund if a fee is taken?
As any fee taken by your provider is out of our control. we're unable to refund any charges. For further advice, we recommend you speak directly with your card provider. But we're always happy to provide you with any information required to help when contacting them, such as your deposit history. If you'd like to view this yourself, navigate via More > History > Transaction history.
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