GAMSTOP is the UK’s national self-exclusion scheme for gambling websites. If you register and request a self-exclusion through them, any accounts mentioned in the details you’ve provided will be excluded.
How do I sign up to GAMSTOP?
To sign up for GAMSTOP, visit https://www.gamstop.co.uk and register your details. You can also call them for free on 0800 138 6518. Lines are open seven days a week from 8am to midnight.
Will GAMSTOP close accounts I already have or just new ones?
Any accounts you attempt to access matching the details you’ve provided to GAMSTOP will be self-excluded. If you create new accounts after registering, they’ll be excluded as well.
Does this replace the normal self-exclusion option on a gambling site?
It won’t replace an operator-specific self-exclusion as each one will still have their own self-exclusion policy in place. But it will exclude you from all operators at once and not just one.
How long is the self-exclusion for?
As with an operator-specific self-exclusion, the time period is set by you. The options available will be shown on the GAMSTOP website and will include exclusion periods of six months, one year, two years and five years.
Unfortunately, we can’t see how long you’ve set a GAMSTOP self-exclusion for, but they’ll be able to provide the information if you contact them on 0800 138 6518.
Can I reopen an account once it’s self-excluded via GAMSTOP?
Once your self-exclusion period has passed and you’ve completed GAMSTOP’s reactivation process, we’ll be able to consider the reactivation of your account.
To start this process, send an email to firstname.lastname@example.org and CC in email@example.com requesting confirmation that your closure period with them is over.
Any request to reopen a customer account previously closed due to self-exclusion will be subject to our approval and a 24-hour review period.
You may withdraw your request to reopen your account at any time during this period. If we approve your request after the 24-hour review period, access to your account will be restored.
I’m already self-excluded, will you pass my details to GAMSTOP?
We’ll never pass any personal details to a third party. The decision to sign up with GAMSTOP must be your own.
I didn’t self-exclude via GAMSTOP but it says I did. Who do I contact?
Contact GAMSTOP via their website here or call for free on 0800 138 6518. Lines are open seven days a week from 8am to midnight.
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