If you wish to take an extended break from the site, you can request to exclude access to your account with our self-exclusion option.
What's a self-exclusion?
On request, we will suspend access to your account (by way of self-exclusion) for a minimum period of six months and up to five years, during which time it will not be possible for the account to be accessed by you for any reason.
Any balance on your account(s) will be transferred to your last known payment method, or any other third-party payment method we make available.
How do I set a self-exclusion?
You can request to close or self-exclude your account at any time by contacting us. Please ensure you quote the reference 'Self-exclusion' in all correspondence to ensure your account is closed for the correct reason. Email firstname.lastname@example.org, call 0808 169 7700 or jump on live chat here.
If you submit your request via email, you can also add a cool-off to your account to lock yourself out immediately while the self-exclusion is applied. Go to More > Responsible gambling > Account cool-off to select a cool-off period.
Can I reopen an account after a self-exclusion?
Customer accounts suspended due to self-exclusion cannot be reopened for any reason until the self-exclusion time period has expired. Upon expiry of the self-exclusion period, you may request to reopen a suspended account by contacting us with the relevant details.
Any request to reopen an account previously closed due to self-exclusion will be subject to our approval and a 24-hour review period. You may withdraw your request to reopen your account at any point during this time. If we approve your request after the 24-hour review period, your account access will be restored.
What happens to my account after I've set a self-exclusion?
We will take all reasonable steps to ensure you do not receive any marketing material from us while you are self-excluded. However, we cannot be held liable for any third-party affiliate marketing you may receive that we have no control over. We have no responsibility or liability whatsoever if you continue to deposit and wager using other/additional accounts or if you open a new account with substantially the same personal registration information.
You acknowledge that if you elect to self-exclude you're not permitted to open or use an account operated by any company within the LiveScore Group Limited. We shall not be liable to refund any subsequent deposits you have made to any additional accounts during the self-exclusion period.
What sites are covered by a self-exclusion?
It is as part of our group responsible gaming guidelines and your commitment to your self-exclusion agreement that you do not register or operate any accounts on any of the sites we operate during the time of your account self-exclusion period.
Should you opt to self-exclude, we strongly recommend you consider self-excluding access to any other accounts you may have with other operators.
We will use all reasonable endeavours to ensure compliance with our responsible gaming self-exclusion guidelines. However, you accept that the operator has no responsibility or liability whatsoever if you continue to deposit and wager using any additional not previously disclosed accounts and/or you open up a new account with substantially the same personal registration information.
If you are considering self-exclusion, you may wish to register with GAMSTOP, a free service that enables you to self-exclude from numerous online gambling companies licensed in the UK. To find out more and to sign up, visit www.gamstop.co.uk.
Changes from 18th September 2019
If you choose to self-exclude, you are excluded from all sites operated by companies within LiveScore Group Limited. Therefore, if you self-exclude after September 18th, 2019 your self-exclusion will not include any venture now held under the Gamesys Group PLC ownership.
What would happen if I breach a self-exclusion?
Should you register any accounts while the self-exclusion agreement is active, the operator reserves the right to void any winnings and withhold deposits, as to refund stakes that have been lost would be deemed a perverse incentive to gamble. The success of the self-exclusion facility relies on a large extent to which the customer is committed to managing his or her behaviour.
How do I get further help?
To support any decision to self-exclude, we also strongly advise you to consider installing gambling website blocking facilities such as gamban. For more details, visit www.gamban.com. Alternatively, contact GamCare via www.gamcare.org.uk or call free on 0808 8020 133.
If you would like to set a self-exclusion on your account and within our network, please click here.