If you'd like us to close your account, please email full details of your request to firstname.lastname@example.org. You can also contact us via live chat by clicking the chat ICON at the bottom left of the page or call 0808 169 7700.
Alternatively, you can close your account through the app by heading to More > Responsible gambling > Account closure.
We'd really appreciate it if you let us know why you’re leaving and if there’s anything you think we could do better. We're always happy to help, so tell us if something’s not quite right and we’ll try to fix it.
Email responses can take up to 24 hours, so please get in touch via phone or live chat if you require an immediate closure. If you want an instant block from betting, you can set a cool-off period on your account while you await the closure.
Want to take a break from betting?
You can use our cool-off tool to prevent access to your account. The period you set can vary from one day up to six weeks and can be put in place by clicking here.
Please note that we can't remove a cool-off for you before it expires. But once it does, you can access your account as normal.
To access our responsible gambling page, navigate via More > Responsible gambling or click here. The page is home to our deposit limit tools and self-exclusion options, which can help ensure you’re always in control when betting.