Account verification is a legal requirement all our customers must pass. We may need to verify the date of birth, address and/or payment methods of our customers if we've not been able to do so externally. In order to verify this information, we’ll require colour pictures of relevant documents.

If you're making a withdrawal, we may need to see a copy of the payment method you've used. We’ll email to let you know the documents we require and you'll also see a message on the withdrawal page.

If you need assistance, please click here to see our contact details.