Where can I get the Virgin Bet app?
On an iPhone or iPad, you can download our app from the iTunes App Store. Simply search for 'Virgin Bet'.
On an Android device, you can download it from the Google Play Store. Simply search for 'Virgin Bet'.
Do I need a new account to bet on the app?
No, if you’ve already got a Virgin Bet account, just log in with your username and password. All your details are recorded on our system so you’ll be ready to go.
You'll still have your account balance, payment methods and any bonuses previously on your account from the last time you bet using the mobile website.
How is the app updated?
On iOS, you can click on the App Store symbol and then tap 'Updates' to see apps that need updating. Select Virgin Bet from the list and follow the instructions on screen.
On Android, you can check for app updates on the Play Store by selecting the three lines to open the menu and then 'My apps and games'. Your device will check if you have any available updates and give you the option to update your apps.
If you haven't already, we recommend turning on automatic updates. You can find instructions on how to do this below for both iOS and Android.
Can different people use their accounts on the same device?
Yes, but you will still need to log in to your own account when you open the app.
What is the difference between the mobile website and the app?
One of the main differences is that horse racing will only initially be available on the app.
The app also allows you to access Virgin Bet with just one click, which saves you searching through your browser or having to minimise other browser windows.
The app is the best way to enjoy our product and often benefits from latest features first.
Do I have to be over 18 to bet on the app?
Yes, just like when you bet through your web browser, you need to be 18 or over. This is due to UK gambling laws, which apply no matter what device is used to bet on.
Are my details saved if I delete the app?
All your account information is stored with us, so deleting the app will not affect your balance or any details.
Should you experience repeated loading issues, deleting the app and reinstalling it can sometimes help. If you encounter any technical difficulties, please click here for further information.
If you need assistance, please email full details of your query to support@virginbet.com. You can also use our live chat service by clicking here or give us a call on 0808 169 7700.
Should you prefer to use social media, tweet @VirginBetHelp.